Winner Club respects the privacy rights of every member. This document transparently explains how we collect, use, store, and protect your personal data, in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six core principles that guide how Winner Club handles your personal data every day.
All personal data shared with Winner Club is encrypted using 256-bit SSL technology. This ensures your information — from account details to eWallet transactions — remains inaccessible to any unauthorised parties.
Winner Club members have the full right to access, correct, or request deletion of their personal data at any time. You can manage your privacy settings through your account or by contacting our support team.
Winner Club has never sold, rented, or disclosed your personal data to any external party for marketing or commercial purposes, and will never do so without your explicit prior consent.
The Winner Club Privacy Policy is built in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We comply with all data processing principles established under local law, including the principles of notice, consent, and data integrity.
Winner Club retains your personal data only for as long as it is needed for the stated purposes or as required by law. Data that is no longer needed will be securely deleted in accordance with established procedures.
In the event of a data breach that may affect your information, Winner Club is committed to notifying impacted members within 72 hours and taking immediate action to limit the impact of the incident.
By using the Winner Club platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with any provision of this policy, please discontinue use of our platform and close your account.
Winner Club ("we", "our platform") values the privacy of every member who uses our services. This Privacy Policy clearly and transparently explains how Winner Club collects, processes, stores, discloses, and protects your personal data when you use our online Sports Betting and casino platform at winnerclub.wine.
This policy applies to all registered Winner Club members, visitors to our website, and anyone who interacts with our platform through any device or channel. This document is to be read together with Terms & Conditions Winner Club, which forms an integral part of the agreement between you and us.
Winner Club complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and operates in accordance with internationally recognised data protection principles. If you have any questions about how we handle your personal data, you may contact our Data Protection Officer at support@winnerclub.wine at any time.
Winner Club collects your personal data through several methods — directly when you register and use the platform, automatically via tracking technologies, and in some cases from legitimate third-party sources. The following are the categories of data we collect:
| Data Category | Sample Information | Collection Methods |
|---|---|---|
| Identity Data | Full name, MyKad / passport number, date of birth, gender | Registration form, KYC |
| Contact Data | Email address, phone number, full residential address | Registration form, profile updates |
| Financial Data | Payment methods (eWallet, FPX), deposit / withdrawal records in MYR | Platform transactions |
| Betting Data | Betting history, games played, total wagers | Platform activity |
| Technical Data | IP address, device type, web browser, operating system | Automatic / system logs |
| Usage Data | Pages visited, clicks, session duration, content views | Cookies, analytics |
| Communication Data | Support chat records, emails, complaints | Customer support interactions |
When you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u (FPX), or CIMB Clicks (FPX), Winner Club only retains the transaction information necessary for record-keeping and compliance purposes. We do not store full card details or your eWallet login credentials.
Winner Club collects and processes your personal data only for legitimate, pre-stated purposes. Each processing purpose is supported by a solid legal basis. The key purposes are:
Winner Club processes your personal data on one or more of the following legal bases, in accordance with the provisions of Malaysia's PDPA 2010:
Winner Club does not sell, rent, or trade your personal data to third parties. However, we may share your data with specific parties under limited circumstances and for legitimate purposes only:
All third parties that receive your data from Winner Club are contractually obligated to protect it to a standard no less stringent than our own. They are strictly prohibited from using your data for any other purpose.
In the course of operating the Winner Club platform, your personal data may be transferred to and processed on servers located outside Malaysia. When this occurs, Winner Club ensures that such transfers are carried out with adequate safeguards in place, including:
Winner Club prioritises the use of servers located in the Asia Pacific region and adheres to internationally recognised data protection frameworks.
Winner Club implements a comprehensive range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. Key measures we employ include:
While Winner Club takes all reasonable steps to protect your data, no security system is completely foolproof. We encourage you to use a strong password, keep your account credentials confidential, and report any suspicious activity to our support team promptly.
Winner Club uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
Essential cookies are required for the normal functioning of the Winner Club platform, such as maintaining your login session and language preferences. All other cookies are only activated with your consent. You can manage your cookie settings through your web browser at any time, though disabling certain cookies may affect platform functionality.
Under Malaysia's PDPA 2010 and Winner Club's policy, you have the following rights with respect to your personal data:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 working days.
If your data is inaccurate or out of date, you have the right to request that Winner Club correct it promptly.
Under certain circumstances, you have the right to request the deletion of your personal data from Winner Club's systems.
You have the right to object to the processing of your data for marketing purposes at any time, without penalty.
You have the right to receive your data in a machine-readable format for transfer to another service provider.
If you are dissatisfied with how we handle your data, you have the right to file a complaint with the Department of Personal Data Protection Malaysia.
To exercise any of the above rights, please contact the Winner Club Data Protection Officer by email at support@winnerclub.wine or via the in-platform live chat. We are committed to responding to all privacy rights requests within 21 calendar days.
Winner Club services are intended solely for individuals aged 18 years and above. We do not knowingly collect or process personal data of children under the age of 18. If you believe that someone under the age of 18 has registered a Winner Club account, please notify us immediately.
Should Winner Club discover that personal data of a minor has been collected inadvertently, we will take immediate steps to delete that data and terminate the relevant account without further notice.
Winner Club retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required under applicable Malaysian law. Our data retention guidelines are as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | For as long as the account remains active | Ongoing service provision |
| Financial Transaction Records | 7 years after transaction | Malaysian financial law compliance |
| KYC Documents | 5 years after account termination | AML/CTF Requirements |
| Support Communication Logs | 3 years | Service and complaint records |
| Betting Records | 5 years | Audit and compliance |
| Technical Log Data | 12 months | Security and troubleshooting |
Winner Club reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or new platform features. The latest version will always be displayed on this page with an updated revision date.
For significant changes that affect your rights, Winner Club will notify you via your registered email or through an in-platform notification at least 14 days before the changes take effect. Your continued use of the Winner Club platform after the effective date of any changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding how Winner Club handles your personal data, please contact our Data Protection Officer through the following channels:
If you are dissatisfied with Winner Club's response to your privacy complaint, you have the right to lodge a formal complaint with Malaysia's Department of Personal Data Protection (JPDP). Winner Club will cooperate fully with any official investigation conducted by the relevant authorities.
You now know how committed Winner Club is to protecting your personal data. Register a free account today and enjoy a Sports Betting and casino platform that is safe, transparent, and fully compliant with Malaysian law.
Winner Club protects both your data and your wellbeing. Use our betting limits and account break tools to ensure a safe, enjoyable, and responsible gaming experience.
Responsible Gaming